Visitation Policy Change due to COVID-19

Hospice patients are particularly vulnerable in the face of infectious diseases like COVID-19. For their safety and that of the staff caring for them, we are following federal, state and local agency guidelines to limit potential exposure.

Below are our visitation policies for patients in Inpatient Care Centers, and our protocol for face-to-face visits by our staff to your home.

Inpatient Care Center visitors

The following visitation restrictions are now in effect for our Inpatient Care Centers:

  • No children under 14 years old will be allowed entry
  • No visitors for patients whose condition is stable, patients who are in respite care, or patients who are in residence at the center
  • For patients who are within 1-3 days of the end of life, we will allow 2 visitors per day for the patient. Other visitors must wait outside or in your vehicle, and cannot wait in the Inpatient Care Center or lobby. In addition:
    • If you have a fever greater than 100.4 degrees, you will not be allowed to visit and you will be encouraged to visit virtually through Facetime, Skype or any mobile means possible.
    • You’ll be asked the following questions:
  • Have you or anyone in your household traveled internationally within the last 14 days to countries with sustained community transmission? (We will review a list of these countries with you. For more information, visit the CDC page on travel. https://wwwnc.cdc.gov/travel/
  • Have you had contact with:
    • Anyone with signs or symptoms of a respiratory infection, such as a fever, cough, and sore throat?
    • Anyone with a temperature of 100.4 or greater?
    • Someone with or under investigation for COVID-19, or who is ill with a respiratory illness in the last 14 days?
    • Someone who resides in a community where community-based spread of COVID-19 is occurring?

If your loved one is in one of our 4 Inpatient Care Centers, we will update the designated key family member or Power of Attorney twice daily.  We ask that you share our update with other family members and loved ones. If your loved one’s condition changes and we believe they are in the 3-day window, we will notify you and encourage visitation following the above guidelines.

Spread of this new virus is concerning for all of us. We understand that communication with your loved one is incredibly important, and we encourage you to communicate with them in other ways, including by telephone, video chat, e-mail or social media. We are happy to help you with this. Please notify the Inpatient Care Center for assistance.

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